Saint James Hospital

&lt;p&gt;&lt;strong&gt;About Us&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Saint James Hospital Group, we bring over 25 years of healthcare expertise, known for our excellence, innovation, and advanced technology. Join our dynamic team that values collaboration, continuous learning, and personal growth.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Roles &amp;amp; Responsibilities:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Diagnose common ailments and medical conditions, including upper respiratory tract infections.&lt;/li&gt;
&lt;li&gt;Recommend and undertake appropriate treatments, interventions and procedures, including topical, oral, intravenous and intramuscular medication administration.&lt;/li&gt;
&lt;li&gt;Provide clinical interventions including prescribing, counselling, psychological support, advice and patient education.&lt;/li&gt;
&lt;li&gt;Refer patients for diagnostic, therapeutic and support services, prioritising internal referrals within the Saint James Hospital Group.&lt;/li&gt;
&lt;li&gt;Use Group systems for booking diagnostic tests, referrals and other clinical services.&lt;/li&gt;
&lt;li&gt;Collect blood, tissue and fluid samples and take swabs for laboratory analysis.&lt;/li&gt;
&lt;li&gt;Interpret diagnostic tests, medical records, reports and examination findings to support diagnosis and treatment.&lt;/li&gt;
&lt;li&gt;Explain procedures, test results and prescribed treatments, while addressing patients’ concerns.&lt;/li&gt;
&lt;li&gt;Monitor and follow up patients’ conditions, reviewing and adjusting management plans as required.&lt;/li&gt;
&lt;li&gt;Conduct medical assessments for insurance, work permit, residence and citizenship applications, ensuring compliance with relevant guidelines and accurate documentation.&lt;/li&gt;
&lt;li&gt;Conduct evidence-based screening, risk assessments and early detection of illness, disease and disability.&lt;/li&gt;
&lt;li&gt;Initiate and participate in health screening programmes organised by Saint James Hospital Group.&lt;/li&gt;
&lt;li&gt;Work with public health providers on the prevention and control of communicable diseases and report to relevant authorities.&lt;/li&gt;
&lt;li&gt;Provide ongoing care and support for patients with chronic and terminal conditions, linking with appropriate healthcare providers where required.&lt;/li&gt;
&lt;li&gt;Promote health and wellbeing through health education, counselling and disease prevention initiatives.&lt;/li&gt;
&lt;li&gt;Advise patients and community members on diet, physical activity, hygiene and healthy lifestyle choices.&lt;/li&gt;
&lt;li&gt;Participate in the planning, implementation and administration of health programmes and standards across Saint James hospitals, clinics and external organisations.&lt;/li&gt;
&lt;li&gt;Support the introduction and delivery of new services, including workplace GP services and home visits.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Requirements:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Registered with the Malta Medical Council.&lt;/li&gt;
&lt;li&gt;Excellent oral and written communication and interpersonal skills.&lt;/li&gt;
&lt;li&gt;Ability to work independently, accurately, and effectively under pressure.&lt;/li&gt;
&lt;li&gt;Strong initiative, self-motivation, and organisational skills.&lt;/li&gt;
&lt;li&gt;Commitment to continuing professional development and maintaining competence.&lt;/li&gt;
&lt;li&gt;Ability to work collaboratively as part of the Saint James Hospital Group healthcare team.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;What’s in it for you&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Internal training programs and skill development initiatives&lt;/li&gt;
&lt;li&gt;Support with training and professional development&lt;/li&gt;
&lt;li&gt;Employee referral bonus incentive&lt;/li&gt;
&lt;li&gt;Complimentary daily Lunch&lt;/li&gt;
&lt;li&gt;Staff and family discounts on hospital services and fees&lt;/li&gt;
&lt;li&gt;Staff Discounts on products and services from our subsidiaries&lt;/li&gt;
&lt;li&gt;State-of-the-art equipment and technology&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Join us for exceptional benefits and a positive work culture.&lt;/strong&gt;&lt;/p&gt;

English

General Practitioner

&lt;p&gt;&lt;strong&gt;About Us&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Saint James Hospital Group, we bring over 25 years of healthcare expertise, known for our excellence, innovation, and advanced technology. Join our dynamic team that values collaboration, continuous learning, and personal growth.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Roles &amp;amp; Responsibilities:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Clinical Services&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Restoring health by providing hospital services, including:&lt;/li&gt;
&lt;li&gt;Urgent medical services, such as resuscitation, stabilisation, assessment and diagnosis, treatment and referral, as necessary.&lt;/li&gt;
&lt;li&gt;&amp;nbsp;Assessing the urgency and severity of presenting problems through taking patient medical history, examination and investigation, as necessary.&lt;/li&gt;
&lt;li&gt;Recommending and, where appropriate, undertaking treatment options and carrying out/referring for appropriate interventions and procedures, including but not limited to prescribing, minor surgery and other general practice procedures, counselling, psychological interventions, advising and education.&lt;/li&gt;
&lt;li&gt;&amp;nbsp;Admitting patients on the ward and ensuring appropriate management and continued follow-up until discharge.&lt;/li&gt;
&lt;li&gt;Overseeing the admission of patients by other emergency specialists; ensuring guidelines are adhered to and managing comments or complaints pertaining to these admissions.&lt;/li&gt;
&lt;li&gt;Referring for diagnostic, therapeutic and support services, as required; referrals within Saint James Hospital should be encouraged, where feasible.&lt;/li&gt;
&lt;li&gt;Supporting the resident medical officer (RMO) covering hospital wards.&lt;/li&gt;
&lt;li&gt;Maintaining health by providing timely clinical and culturally appropriate health services through:&lt;/li&gt;
&lt;li&gt;Ongoing health and development assessment and advice.&lt;/li&gt;
&lt;li&gt;Appropriate health and development assessment and advice.&lt;/li&gt;
&lt;li&gt;Appropriate evidence-based screening, risk assessment and early detection of illness, disease and disability.&lt;/li&gt;
&lt;li&gt;&amp;nbsp;Interventions to assist patients to reduce or change risky and harmful lifestyle behaviour.&lt;/li&gt;
&lt;li&gt;Working with public health providers in the prevention and control of communicable diseases, and reporting to relevant public health authorities.&lt;/li&gt;
&lt;li&gt;Ongoing care and support for people with chronic and terminal conditions to reduce deterioration, increase independence and reduce suffering linking, where relevant, with appropriate service providers.&lt;/li&gt;
&lt;li&gt;Improving health by:&lt;/li&gt;
&lt;li&gt;Developing collaborative working relationships with the GP community health services, as well as other hospitals and clinics.&lt;/li&gt;
&lt;li&gt;&amp;nbsp;Advocating health promotion, linking to programmes developed by Public Health.&lt;/li&gt;
&lt;li&gt;Providing health education, counselling and information on how to improve health and prevent disease, including interventions or treatments that treat relevant risk factors.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Administrative Duties&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Regular catch-up meetings with the Medical Director.&lt;/li&gt;
&lt;li&gt;Creating and chairing a committee of emergency specialists and senior doctors; this committee should aim to meet at least once a month with the task of outlining proposals for new services, improvement of current services, new investments in medical technology, new pathways…. These can then be put forward to the MD.&lt;/li&gt;
&lt;li&gt;Publishing a rota of emergency specialists and senior doctors, in close liaison with the Principal Medical Officer (PMO). This should ensure on-site cover during the day, from 08:00 to 23:00 and on-call cover at night – for both hospital sites (Capua and Zejtun).&lt;/li&gt;
&lt;li&gt;Approving vacation leave, study leave and other types of ‘special leave’ for emergency specialists and senior doctors.&lt;/li&gt;
&lt;li&gt;Ensuring that he/she is up-to-date with all hospital policies and guidelines.&lt;/li&gt;
&lt;li&gt;Participating actively in committees, as required.&lt;/li&gt;
&lt;li&gt;Becoming proficient in the use of the Hospital Information System and keeping updated with the latest changes and ensuring that the system is properly used.&lt;/li&gt;
&lt;li&gt;Assisting the PMO in formulating new Hospital protocols and in updating existing ones.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Communication&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Ensuring that professional liaison with other health professionals is maintained.&lt;/li&gt;
&lt;li&gt;Updating referrers on changes in their patients’ statuses in a timely manner, as often, delay or hesitation may compromise patient safety.&lt;/li&gt;
&lt;li&gt;Ensuring proper and timely handovers.&lt;/li&gt;
&lt;li&gt;Maintaining ongoing communication between staff across the local clinical sites.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Quality&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;All patient consultations/visits must be accurately recorded on the Hospital Information System during or immediately after the actual consultation/visit.&lt;/li&gt;
&lt;li&gt;Regular (minimum once a year) performance reviews of all full-time specialists carried out with the Medical Director.&lt;/li&gt;
&lt;li&gt;Ongoing CME needs to be maintained; this is supported by special concessions from the HR Department.&lt;/li&gt;
&lt;li&gt;ALS and EPLS/APLS provider certification need to be up-to-date.&lt;/li&gt;
&lt;li&gt;Initiation of and participation in clinical audit is highly recommended.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Education&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Participating in an education programme for emergency specialists, senior doctors and RMOs; including talks, journal club meetings as well as informal discussions.&lt;/li&gt;
&lt;li&gt;Organising in-house refresher courses for doctors and nurses.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Compliance&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Total confidentiality and privacy of patients should be ensured and maintained, at all times.&lt;/li&gt;
&lt;li&gt;Comply with established health and safety policies with regards to handling of instruments, storage of drugs and disposal of sharps and other potentially dangerous equipment or substances.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Required attributes, skills and experience&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;MRCEM (required), MRCP (desirable).&lt;/li&gt;
&lt;li&gt;Full registration or eligibility to apply for registration with the Medical Council of Malta.&lt;/li&gt;
&lt;li&gt;Certificate of Completion of Specialist Training (CCST) in Emergency Medicine&lt;/li&gt;
&lt;li&gt;Up to date Advanced Life Support provider training (ALS).&lt;/li&gt;
&lt;li&gt;Up to date European Paediatric Life Support provider training (EPLS)&lt;/li&gt;
&lt;li&gt;Excellent oral and written communication skills.&lt;/li&gt;
&lt;li&gt;&amp;nbsp;Fluency in written and spoken English.&lt;/li&gt;
&lt;li&gt;Ability to exercise independent judgement in performing duties.&lt;/li&gt;
&lt;li&gt;Ability to work under pressure together with a high level of initiative and self-motivation.&lt;/li&gt;
&lt;li&gt;Ability to work accurately and diligently.&lt;/li&gt;
&lt;li&gt;Organisational skills.&lt;/li&gt;
&lt;li&gt;Mentorship skills for the development of the team of specialists and senior doctors.&lt;/li&gt;
&lt;li&gt;Demonstrated commitment to continuing education and maintenance of professional competence.&lt;/li&gt;
&lt;li&gt;Ability to contribute to, and work as part of, the healthcare team at departmental and organisation levels.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;What’s in it for you&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Internal training programs and skill development initiatives&lt;/li&gt;
&lt;li&gt;Support with training and professional development&lt;/li&gt;
&lt;li&gt;Employee referral bonus incentive&lt;/li&gt;
&lt;li&gt;Complimentary daily Lunch&lt;/li&gt;
&lt;li&gt;Staff and family discounts on hospital services and fees&lt;/li&gt;
&lt;li&gt;Staff Discounts on products and services from our subsidiaries&lt;/li&gt;
&lt;li&gt;State-of-the-art equipment and technology&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Join us for exceptional benefits and a positive work culture.&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;

Maltese

Lead Emergency Consultant

&lt;p&gt;&lt;strong&gt;About Us&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Saint James Hospital Group, we bring over 25 years of healthcare expertise, known for our excellence, innovation, and advanced technology. Join our dynamic team that values collaboration, continuous learning, and personal growth.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Roles &amp;amp; Responsibilities:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;To provide support to the ward staff by answering the telephone and attending to queries from any visitors or patients, directing them to the right course of action whilst continuously ensuring not to over step into the clinical management of the patient;&lt;/li&gt;
&lt;li&gt;To procure files form Medical Records when needed;&lt;/li&gt;
&lt;li&gt;To assist IT with the maintenance of the TV cards of the ward;&lt;/li&gt;
&lt;li&gt;To screen any incoming calls for the designated ward;&lt;/li&gt;
&lt;li&gt;To admit patients on Compucare system, ensuring that the bed state is amended and always updated;&lt;/li&gt;
&lt;li&gt;To verify all non-clinical details with patients or their next of kin once they are settled in the ward;&lt;/li&gt;
&lt;li&gt;To ensure all files are complete with all relevant paperwork before a patient goes to theatre;&lt;/li&gt;
&lt;li&gt;To liaise with patients’ insurance companies, providing any requested paperwork when appropriate;&lt;/li&gt;
&lt;li&gt;To ensure all deposits are in line with self-pay patient’s hospital bill;&lt;/li&gt;
&lt;li&gt;To organise appointments for in-patients accordingly;&lt;/li&gt;
&lt;li&gt;To ensure all patient files have a discharge summary before being sent to Medical Records;&lt;/li&gt;
&lt;li&gt;To provide the referring doctor with a copy of the discharge summary;&lt;/li&gt;
&lt;li&gt;To inform staff accordingly when a patient is discharged;&lt;/li&gt;
&lt;li&gt;To accompany patient on discharge;&lt;/li&gt;
&lt;li&gt;To support the floors s/he is assigned to;&lt;/li&gt;
&lt;li&gt;To undertake tasks with a minimum level of supervision and refer to his/her immediate supervisor when guidance is needed;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;What’s in it for you&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Internal training programs and skill development initiatives&lt;/li&gt;
&lt;li&gt;Support with training and professional development&lt;/li&gt;
&lt;li&gt;Employee referral bonus incentive&lt;/li&gt;
&lt;li&gt;Complimentary daily Lunch&lt;/li&gt;
&lt;li&gt;Staff and family discounts on hospital services and fees&lt;/li&gt;
&lt;li&gt;Staff Discounts on products and services from our subsidiaries&lt;/li&gt;
&lt;li&gt;State-of-the-art equipment and technology&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Join us for exceptional benefits and a positive work culture.&lt;/strong&gt;&lt;/p&gt;

Ward Clerk

&lt;p&gt;&lt;strong&gt;About Us&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Saint James Hospital Group, we bring over 25 years of healthcare expertise, known for our excellence, innovation, and advanced technology. Join our dynamic team that values collaboration, continuous learning, and personal growth.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Roles &amp;amp; Responsibilities:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Issuing detailed quotations for self-pay clients.&lt;/li&gt;
&lt;li&gt;Following up on quotations to confirm surgery booking, or otherwise.&lt;/li&gt;
&lt;li&gt;Negotiating with Operating Theatre Nursing Officer regarding booking of theatre cases.&lt;/li&gt;
&lt;li&gt;Booking of theatre cases as per theatre, surgeon and anaesthetist availability.&lt;/li&gt;
&lt;li&gt;Contacting patients booked for surgery and explaining admission pathway.&lt;/li&gt;
&lt;li&gt;Reminding patients about admission time and fasting time, as necessary.&lt;/li&gt;
&lt;li&gt;Informing patients about settlement of revenues, whether self-pay or insured, with possible short falls that need to be settled prior to admission.&lt;/li&gt;
&lt;li&gt;Accurately entering data into Hospital Information System (HIS) for preparation of surgeons’ theatre lists, booking of patients for theatre and theatre utilisation post operatively.&lt;/li&gt;
&lt;li&gt;Issuing patient bills accurately, as per quotation/insurance agreements, and in a timely manner.&lt;/li&gt;
&lt;li&gt;Verifying that referral forms, quotations, correspondence from insurance companies, and medical reports whenever available, are attached to the patient record on the HIS.&lt;/li&gt;
&lt;li&gt;Reminding surgeons and anaesthetists about the procedures planned for the next surgery day.&lt;/li&gt;
&lt;li&gt;Liaising with wards/unit for admission and transfer of patients.&lt;/li&gt;
&lt;li&gt;Processing letters and reports and corresponding with colleagues, patients, specialists and third parties.&lt;/li&gt;
&lt;li&gt;Retrieving and printing patient schedules, patient data labels and admission forms from HIS.&lt;/li&gt;
&lt;li&gt;Ensuring all documents required for billing are prepared, chasing up medical reports as the need arises.&lt;/li&gt;
&lt;li&gt;Chasing after insurance companies for guarantee of payment or otherwise.&lt;/li&gt;
&lt;li&gt;Attending all mandatory training as scheduled by the company.&lt;/li&gt;
&lt;li&gt;Working in accordance to all safe working policies and procedures.&lt;/li&gt;
&lt;li&gt;Keeping Manager informed of problems or issues that arise; performing other duties within the department, as assigned.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Required Knowledge, Abilities &amp;amp; Skills:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Ability to work under pressure.&lt;/li&gt;
&lt;li&gt;Multitasking skills.&lt;/li&gt;
&lt;li&gt;A sharp eye for detail and ability to work diligently and meticulously.&lt;/li&gt;
&lt;li&gt;Excellent interpersonal communication skills and telephone etiquette.&lt;/li&gt;
&lt;li&gt;Fluent in written and spoken Maltese and English.&lt;/li&gt;
&lt;li&gt;Excellent organisation skills.&lt;/li&gt;
&lt;li&gt;Ability to maintain confidentiality&lt;/li&gt;
&lt;li&gt;Demonstrates a commitment to quality improvement.&lt;/li&gt;
&lt;li&gt;Demonstrates a commitment to excellence in customer service for all internal and external customers.&lt;/li&gt;
&lt;li&gt;Exercise proper courtesy, consideration and sensitivity in dealings with patients, members of the public and other employees.&lt;/li&gt;
&lt;li&gt;Act with integrity in the performance of your official duties and in the use of official equipment and facilities.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;What’s in it for you&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Internal training programs and skill development initiatives&lt;/li&gt;
&lt;li&gt;Support with training and professional development&lt;/li&gt;
&lt;li&gt;Employee referral bonus incentive&lt;/li&gt;
&lt;li&gt;Complimentary daily Lunch&lt;/li&gt;
&lt;li&gt;Staff and family discounts on hospital services and fees&lt;/li&gt;
&lt;li&gt;Staff Discounts on products and services from our subsidiaries&lt;/li&gt;
&lt;li&gt;State-of-the-art equipment and technology&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Join us for exceptional benefits and a positive work culture.&lt;/strong&gt;&lt;/p&gt;

Surgical Bookings Officer

&lt;p&gt;&lt;strong&gt;About Us&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Saint James Hospital Group, we bring over 25 years of healthcare expertise, known for our excellence, innovation, and advanced technology. Join our dynamic team that values collaboration, continuous learning, and personal growth.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Roles &amp;amp; Responsibilities:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Assisting Gastroenterologist / Surgeon / Specialist with Endoscopy procedures&lt;/li&gt;
&lt;li&gt;Admitting patients for Endoscopy procedures&lt;/li&gt;
&lt;li&gt;Answering patients’ questions and addressing their concerns&lt;/li&gt;
&lt;li&gt;Completing necessary documentation, including patient notes and discharge documents&lt;/li&gt;
&lt;li&gt;Preparing the instruments, equipment and consumables for procedures in the Endoscopy Theatre&lt;/li&gt;
&lt;li&gt;Observing patients’ vital signs&lt;/li&gt;
&lt;li&gt;Assisting in preparing drugs for sedation&lt;/li&gt;
&lt;li&gt;Administering necessary medication pre and post procedure as required.&lt;/li&gt;
&lt;li&gt;Ensuring the patient is as comfortable as possible, post procedure&lt;/li&gt;
&lt;li&gt;Cleaning and sterilising instruments before and after use&lt;/li&gt;
&lt;li&gt;Ensuring proper care is taken of the department’s equipment&lt;/li&gt;
&lt;li&gt;Maintaining the department’s consumables stock levels&lt;/li&gt;
&lt;li&gt;Maintaining the department’s pharmacy stock levels&lt;/li&gt;
&lt;li&gt;Any other tasks that the department might require.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Required Knowledge, Abilities &amp;amp; Skills:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Recognised degree in nursing&lt;/li&gt;
&lt;li&gt;Current licensure as a registered nurse with the Nurse and Midwifery Council of Malta&lt;/li&gt;
&lt;li&gt;Valid ILS certification (the company will support this)&lt;/li&gt;
&lt;li&gt;Extensive knowledge of nursing care methods and procedures&lt;/li&gt;
&lt;li&gt;Knowledge of emergency care&lt;/li&gt;
&lt;li&gt;Ability to effectively communicate with patients, families and all medical and hospital staff&lt;/li&gt;
&lt;li&gt;A team player with effective communication and interpersonal skills&lt;/li&gt;
&lt;li&gt;Responsible and compassionate&lt;/li&gt;
&lt;li&gt;Basic computer skills&lt;/li&gt;
&lt;li&gt;Good time management&lt;/li&gt;
&lt;li&gt;Excellent organisation skills&lt;/li&gt;
&lt;li&gt;Professional and friendly attitude.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;What’s in it for you&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Internal training programs and skill development initiatives&lt;/li&gt;
&lt;li&gt;Support with training and professional development&lt;/li&gt;
&lt;li&gt;Employee referral bonus incentive&lt;/li&gt;
&lt;li&gt;Complimentary daily Lunch&lt;/li&gt;
&lt;li&gt;Staff and family discounts on hospital services and fees&lt;/li&gt;
&lt;li&gt;Staff Discounts on products and services from our subsidiaries&lt;/li&gt;
&lt;li&gt;State-of-the-art equipment and technology&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Join us for exceptional benefits and a positive work culture.&lt;/strong&gt;&lt;/p&gt;

Endoscopy Nurse

&lt;p&gt;&lt;strong&gt;About this Job&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Saint James Hospital Group, we bring over 25 years of healthcare expertise, known for our excellence, innovation, and advanced technology. Join our dynamic team that values collaboration, continuous learning, and personal growth.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Key Responsibilities&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Clinical Services &lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Restoring health by providing hospital services, including:&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Urgent medical services, such as resuscitation, stabilisation, assessment and diagnosis, treatment and referral, as necessary.&lt;/li&gt;
&lt;li&gt;Assessing the urgency and severity of presenting problems through taking patient medical history, examination and investigation, as necessary.&lt;/li&gt;
&lt;li&gt;Recommending and, where appropriate, undertaking treatment options and carrying out/referring for appropriate interventions and procedures, including but not limited to prescribing, minor surgery and other general practice procedures, counselling, psychological interventions, advising and education.&lt;/li&gt;
&lt;li&gt;Supporting the resident medical officer (RMO) covering hospital wards&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;Maintaining health by providing timely clinical and culturally appropriate health services through:&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Ongoing health and development assessment and advice.&lt;/li&gt;
&lt;li&gt;Appropriate health and development assessment and advice.&lt;/li&gt;
&lt;li&gt;Appropriate evidence-based screening, risk assessment and early detection of illness, disease and disability.&lt;/li&gt;
&lt;li&gt; Interventions to assist patients to reduce or change risky and harmful lifestyle behaviour.&lt;/li&gt;
&lt;li&gt;Working with public health providers in the prevention and control of communicable diseases, and reporting to relevant public health authorities.&lt;/li&gt;
&lt;li&gt;Ongoing care and support for people with chronic and terminal conditions to reduce deterioration, increase independence and reduce suffering linking, where relevant, with appropriate service providers.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;Improving health by:&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Developing collaborative working relationships with the GP community health services, as well as other hospitals and clinics.&lt;/li&gt;
&lt;li&gt;Advocating health promotion, linking to programmes developed by Public Health.&lt;/li&gt;
&lt;li&gt;Providing health education, counselling and information on how to improve health and prevent disease, including interventions or treatments that treat relevant risk factors.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Administrative Duties&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Regular catch-up meetings with the Principal Medical Officer (PMO).&lt;/li&gt;
&lt;li&gt;Ensuring that everything is up-to-date with all hospital policies and guidelines.&lt;/li&gt;
&lt;li&gt;Participating actively in Committees, as required.&lt;/li&gt;
&lt;li&gt;Becoming proficient in the use of the Hospital Information System and keeping updated with the latest changes and ensuring that the system is properly used.&lt;/li&gt;
&lt;li&gt;Assisting the PMO in formulating new Hospital protocols and in updating existing ones.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Communication&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Ensuring that professional liaison with other health professionals is maintained.&lt;/li&gt;
&lt;li&gt;Updating referrers on changes in their patients’ statuses in a timely manner, as often, delay or hesitation may compromise patient safety.&lt;/li&gt;
&lt;li&gt;Ensuring proper and timely handovers.&lt;/li&gt;
&lt;li&gt;Maintaining ongoing communication between staff across the local clinical sites.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Quality&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;All patient consultations/visits must be accurately recorded on the Hospital Information System during or immediately after the actual consultation/visit.&lt;/li&gt;
&lt;li&gt;Regular (minimum once a year) performance reviews of all full time specialists carried out with the Medical Director.&lt;/li&gt;
&lt;li&gt;Continuing Medical Education&lt;/li&gt;
&lt;li&gt;Ongoing CME needs to be maintained; this is supported by special concessions from the HR Department.&lt;/li&gt;
&lt;li&gt;ALS and EPLS/APLS provider certification need to be up-to-date.&lt;/li&gt;
&lt;li&gt;Initiation of and participation in clinical audit is highly recommended.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Education&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Participating in an education programme for RMOs; including talks, journal club meetings as well as informal discussions.&lt;/li&gt;
&lt;li&gt;Organising in-house refresher courses for doctors and nurses.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Compliance&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Total confidentiality and privacy of patients should be ensured and maintained, at all times.&lt;/li&gt;
&lt;li&gt;Comply with established health and safety policies with regards to handling of instruments, storage of drugs and disposal of sharps and other potentially dangerous equipment or substances.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Required attributes, skills and experience&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;MRCEM / MRCP (examinations).&lt;/li&gt;
&lt;li&gt;Full GMC registration and eligibility to apply for registration with the Medical Council of Malta.&lt;/li&gt;
&lt;li&gt;Certificate of Completion of Specialist Training (CCST) would be considered an asset.&lt;/li&gt;
&lt;li&gt;Up to date, Advanced Life Support (ALS).&lt;/li&gt;
&lt;li&gt;Excellent oral and written communication skills.&lt;/li&gt;
&lt;li&gt;Fluent in written and spoken English.&lt;/li&gt;
&lt;li&gt;Ability to exercise independent judgement in performing duties.&lt;/li&gt;
&lt;li&gt;Ability to work under pressure together with a high level of initiative and self-motivation.&lt;/li&gt;
&lt;li&gt;Ability to work accurately and diligently.&lt;/li&gt;
&lt;li&gt;Excellent communication skills.&lt;/li&gt;
&lt;li&gt;Organisation skills.&lt;/li&gt;
&lt;li&gt;Mentorship skills for the development of the RMO team.&lt;/li&gt;
&lt;li&gt;Demonstrated commitment to continuing education and maintenance of professional competence.&lt;/li&gt;
&lt;li&gt;Ability to contribute to, and work as part of, the healthcare team at departmental and organisation levels. &lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What’s in it for you&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Internal training programs and skill development initiatives&lt;/li&gt;
&lt;li&gt;Support with training and professional development&lt;/li&gt;
&lt;li&gt;Employee referral bonus incentive&lt;/li&gt;
&lt;li&gt;Complimentary daily Lunch&lt;/li&gt;
&lt;li&gt;Staff and family discounts on hospital services and fees&lt;/li&gt;
&lt;li&gt;Staff Discounts on products and services from our subsidiaries&lt;/li&gt;
&lt;li&gt;State-of-the-art equipment and technology&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Join us for exceptional benefits and a positive work culture.&lt;/strong&gt;&lt;/p&gt;

ER Consultant

&lt;p&gt;&lt;strong&gt;About Us&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Saint James Hospital Group, we bring over 25 years of healthcare expertise, known for our excellence, innovation, and advanced technology. Join our dynamic team that values collaboration, continuous learning, and personal growth.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Key Tasks &amp;amp; Responsibilities&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Restoring health by providing hospital services, including:&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Urgent medical services, such as resuscitation, stabilisation, assessment and diagnosis, treatment and referral, as necessary.&lt;/li&gt;
&lt;li&gt;Assessing the urgency and severity of presenting problems through taking patient medical history, examination and investigation, as necessary.&lt;/li&gt;
&lt;li&gt;Recommending and, where appropriate, undertaking treatment options and carrying out/referring for appropriate interventions and procedures, counselling, psychological interventions, advising and education.&lt;/li&gt;
&lt;li&gt;Referring for diagnostic, therapeutic and support services, as required; referrals within Saint James Hospital should be encouraged, where feasible.&lt;/li&gt;
&lt;li&gt;Reviewing, at least once daily, all ward patients, as well as carrying outward medical duties, in close liaison with the patient’s consultant.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;Maintaining health by providing timely clinical and culturally appropriate health services through:&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;ongoing health and development assessment and advice.&lt;/li&gt;
&lt;li&gt;appropriate health and development assessment and advice.&lt;/li&gt;
&lt;li&gt;appropriate evidence-based screening, risk assessment and early detection of illness, disease, and disability.&lt;/li&gt;
&lt;li&gt;interventions to assist patients to reduce or change risky and harmful lifestyle behaviour.&lt;/li&gt;
&lt;li&gt;Working with public health providers in the prevention and control of communicable diseases and reporting to relevant public health authorities.&lt;/li&gt;
&lt;li&gt;Ongoing care and support for people with chronic and terminal conditions to reduce deterioration, increase independence and reduce suffering linking, where relevant, with appropriate service providers.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;Improving health by:&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;developing collaborative working relationships with the GP community health services, as well as other hospitals and clinics.&lt;/li&gt;
&lt;li&gt;advocating health promotion, linking to programmes developed by Public Health.&lt;/li&gt;
&lt;li&gt;providing health education, counselling, and information on how to improve health and prevent disease, including interventions or treatments that treat relevant risk factors.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Qualifications &amp;amp; Essential Qualities&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Registration with the Malta Medical Council.&lt;/li&gt;
&lt;li&gt;Demonstrated oral and written communication skills.&lt;/li&gt;
&lt;li&gt;Ability to exercise independent judgement in performing duties.&lt;/li&gt;
&lt;li&gt;Ability to work under pressure together with a high level of initiative and self-motivation.&lt;/li&gt;
&lt;li&gt;Ability to work accurately and diligently.&lt;/li&gt;
&lt;li&gt;Excellent communication skills.&lt;/li&gt;
&lt;li&gt;Organisation skills.&lt;/li&gt;
&lt;li&gt;Demonstrated commitment to continuing education and maintenance of professional competence.&lt;/li&gt;
&lt;li&gt;Ability to contribute to, and work as part of, the healthcare team at departmental and organisation levels.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;What’s in it for you&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Internal training programs and skill development initiatives&lt;/li&gt;
&lt;li&gt;Support with training and professional development&lt;/li&gt;
&lt;li&gt;Employee referral bonus incentive&lt;/li&gt;
&lt;li&gt;Complimentary daily Lunch&lt;/li&gt;
&lt;li&gt;Staff and family discounts on hospital services and fees&lt;/li&gt;
&lt;li&gt;Staff Discounts on products and services from our subsidiaries&lt;/li&gt;
&lt;li&gt;State-of-the-art equipment and technology&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Join us for exceptional benefits and a positive work culture. &lt;/strong&gt;&lt;/p&gt;

ER Doctor (Part Time Casual)

&lt;p&gt;&lt;strong&gt;About Us&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Saint James Hospital Group, we bring over 25 years of healthcare expertise, known for our excellence, innovation, and advanced technology. Join our dynamic team that values collaboration, continuous learning, and personal growth.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Roles &amp;amp; Responsibilities:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;In this nursing role, you will prepare the operating room for the patient, setting up the tools and making sure the field is sterile. It is the duty of the scrub nurse to assist the surgical team by donning sterile masks, gloves and gowns as well as aid the physician by passing instruments during surgery. It is essential to maintain a high standard of nursing care. The role should be carried out in professional manner and in accordance with St James Hospital protocols and consultants’ preferences.&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Ensuring all necessary equipment is available for surgical procedures prior to surgery and to ensure the theatre and its areas are maintained to the required standard before, during and after surgery. It is imperative that a sterile environment is always maintained.&lt;/li&gt;
&lt;li&gt;Other responsibilities include ensuring adequate levels of stock are maintained within theatre and to complete all swab checks and instrument checks in accordance with the company policy.&lt;/li&gt;
&lt;li&gt;Assisting the surgeon by taking on the surgical procedures of draping instrumentation and any requirements that are expected within the role and taking part and enforcing World Health Organisation’s ‘Safe Surgical Checklist’ will be expected.&lt;/li&gt;
&lt;li&gt;Providing a clear and concise pre/post operation handover from Ward/Recovery Nurse is expected to ensure a smooth transition for the patient and ensuring medical staff orders are correctly interpreted and carried out.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Required Knowledge, Abilities &amp;amp; Skills:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Recognised degree in nursing&lt;/li&gt;
&lt;li&gt;Current licensure as a registered nurse with the Nurse and Midwifery Council of Malta&lt;/li&gt;
&lt;li&gt;Extensive knowledge of nursing care methods and procedures&lt;/li&gt;
&lt;li&gt;Knowledge of emergency care&lt;/li&gt;
&lt;li&gt;Ability to effectively communicate with patients, families and all medical and hospital staff&lt;/li&gt;
&lt;li&gt;A team player with effective communication and interpersonal skills&lt;/li&gt;
&lt;li&gt;Be responsible and compassionate&lt;/li&gt;
&lt;li&gt;Possess excellent communication skills&lt;/li&gt;
&lt;li&gt;Computer literate&lt;/li&gt;
&lt;li&gt;Good time management&lt;/li&gt;
&lt;li&gt;Excellent organisation skills&lt;/li&gt;
&lt;li&gt;Professional and friendly attitude.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;It is essential that the Theatre Scrub Nurse remains up to date on nursing trends and techniques whilst abiding by the company policies and protocols. It will be necessary to work in either Sliema or Zejtun as and when required whilst consistently adhering to the company’s health and safety policy. In addition, it will be expected that the Theatre Scrub Nurse will carry out other departmental duties as required and when requested by his/her immediate supervisor, including any other duties that may be required by the company from time to time.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What’s in it for you&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Internal training programs and skill development initiatives&lt;/li&gt;
&lt;li&gt;Support with training and professional development&lt;/li&gt;
&lt;li&gt;Employee referral bonus incentive&lt;/li&gt;
&lt;li&gt;Complimentary daily Lunch&lt;/li&gt;
&lt;li&gt;Staff and family discounts on hospital services and fees&lt;/li&gt;
&lt;li&gt;Staff Discounts on products and services from our subsidiaries&lt;/li&gt;
&lt;li&gt;State-of-the-art equipment and technology&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Join us for exceptional benefits and a positive work culture.&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;

Orthopaedic Scrub Nurse

&lt;p&gt;&lt;strong&gt;About Us&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Saint James Hospital Group, we bring over 25 years of healthcare expertise, known for our excellence, innovation, and advanced technology. Join our dynamic team that values collaboration, continuous learning, and personal growth.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Key Tasks &amp;amp; Responsibilities&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Restoring health by providing hospital services, including:&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Urgent medical services, such as resuscitation, stabilisation, assessment and diagnosis, treatment and referral, as necessary.&lt;/li&gt;
&lt;li&gt;Assessing the urgency and severity of presenting problems through taking patient medical history, examination and investigation, as necessary.&lt;/li&gt;
&lt;li&gt;Recommending and, where appropriate, undertaking treatment options and carrying out/referring for appropriate interventions and procedures, counselling, psychological interventions, advising and education.&lt;/li&gt;
&lt;li&gt;Referring for diagnostic, therapeutic and support services, as required; referrals within Saint James Hospital should be encouraged, where feasible.&lt;/li&gt;
&lt;li&gt;Reviewing, at least once daily, all ward patients, as well as carrying outward medical duties, in close liaison with the patient’s consultant.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;Maintaining health by providing timely clinical and culturally appropriate health services through:&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;ongoing health and development assessment and advice.&lt;/li&gt;
&lt;li&gt;appropriate health and development assessment and advice.&lt;/li&gt;
&lt;li&gt;appropriate evidence-based screening, risk assessment and early detection of illness, disease, and disability.&lt;/li&gt;
&lt;li&gt;interventions to assist patients to reduce or change risky and harmful lifestyle behaviour.&lt;/li&gt;
&lt;li&gt;Working with public health providers in the prevention and control of communicable diseases and reporting to relevant public health authorities.&lt;/li&gt;
&lt;li&gt;Ongoing care and support for people with chronic and terminal conditions to reduce deterioration, increase independence and reduce suffering linking, where relevant, with appropriate service providers.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;Improving health by:&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;developing collaborative working relationships with the GP community health services, as well as other hospitals and clinics.&lt;/li&gt;
&lt;li&gt;advocating health promotion, linking to programmes developed by Public Health.&lt;/li&gt;
&lt;li&gt;providing health education, counselling, and information on how to improve health and prevent disease, including interventions or treatments that treat relevant risk factors.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Qualifications &amp;amp; Essential Qualities&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Registration with the Malta Medical Council.&lt;/li&gt;
&lt;li&gt;Demonstrated oral and written communication skills.&lt;/li&gt;
&lt;li&gt;Ability to exercise independent judgement in performing duties.&lt;/li&gt;
&lt;li&gt;Ability to work under pressure together with a high level of initiative and self-motivation.&lt;/li&gt;
&lt;li&gt;Ability to work accurately and diligently.&lt;/li&gt;
&lt;li&gt;Excellent communication skills.&lt;/li&gt;
&lt;li&gt;Organisation skills.&lt;/li&gt;
&lt;li&gt;Demonstrated commitment to continuing education and maintenance of professional competence.&lt;/li&gt;
&lt;li&gt;Ability to contribute to, and work as part of, the healthcare team at departmental and organisation levels.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;What’s in it for you&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Internal training programs and skill development initiatives&lt;/li&gt;
&lt;li&gt;Support with training and professional development&lt;/li&gt;
&lt;li&gt;Employee referral bonus incentive&lt;/li&gt;
&lt;li&gt;Complimentary daily Lunch&lt;/li&gt;
&lt;li&gt;Staff and family discounts on hospital services and fees&lt;/li&gt;
&lt;li&gt;Staff Discounts on products and services from our subsidiaries&lt;/li&gt;
&lt;li&gt;State-of-the-art equipment and technology&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Join us for exceptional benefits and a positive work culture.&lt;/strong&gt;&lt;/p&gt;

ER Doctor

&lt;p&gt;&lt;strong&gt;About Us&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Saint James Hospital Group, we bring over 25 years of healthcare expertise, known for our excellence, innovation, and advanced technology. Join our dynamic team that values collaboration, continuous learning, and personal growth.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What You’ll Do&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;As a front liner, the Contact Centre Agent is the first person with whom clients, patients and fellow employees are likely to speak with over the phone. The Contact Centre Agent must be positive, helpful, and professional with patients, specialists, and colleagues alike.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Responsibilities&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Handling incoming calls from patients/relatives/companies/doctors and staff (internal) and answering queries to the best of their ability.&lt;/li&gt;
&lt;li&gt;Booking appointments as per doctor’s/clinic requirements.&lt;/li&gt;
&lt;li&gt;Scheduling appointments, as necessary.&lt;/li&gt;
&lt;li&gt;Contacting patients for appointments/Radiology referrals.&lt;/li&gt;
&lt;li&gt;Handling all email enquiries.&lt;/li&gt;
&lt;li&gt;Booking appointments received through the Doctor’s Request Form on the Company’s Website.&lt;/li&gt;
&lt;li&gt;Booking Medicals and Health Screening Packages.&lt;/li&gt;
&lt;li&gt;Liaising with respective technicians and booking Holters, BPM and EMGs as per the technician’s instructions.&lt;/li&gt;
&lt;li&gt;Checking clinics to make sure all bookings are in order (i.e., time allocation, confirmation of Direct Settlements, allocation of correct Radiologist…).&lt;/li&gt;
&lt;li&gt;Verifying and updating all non-clinical information on the patient’s record.&lt;/li&gt;
&lt;li&gt;Answering and/or distributing e-mails to the respective departments in a professional and timely manner.&lt;/li&gt;
&lt;li&gt;Transferring calls to the respective departments.&lt;/li&gt;
&lt;li&gt;Escalating complaints to the management as per company policy and re-assuring patients that these will be handled accordingly.&lt;/li&gt;
&lt;li&gt;Liaising with Doctors and other departments as necessary to provide the most efficient service as possible.&lt;/li&gt;
&lt;li&gt;Arranging Doctors’ clinics with appointments in a consecutive manner and readily contact patients from the waiting lists should there be any cancellations.&lt;/li&gt;
&lt;li&gt;Rescheduling postponed or cancelled clinics/appointments, as necessary.&lt;/li&gt;
&lt;li&gt;Updating Doctor’s Timetable on Website.&lt;/li&gt;
&lt;li&gt;Liaising with Companies, as well as Foreign and Local insurance companies to obtain Guarantees of Payment (GOPs) or approval of Direct Settlements for Radiology Investigations and/or Consultations as necessary.&lt;/li&gt;
&lt;li&gt;Carrying out other departmental duties as required and when requested by his/her immediate supervisor, including any other duties that may be required by the Company from time to time.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Qualifications&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Ability to handle multiple tasks efficiently.&lt;/li&gt;
&lt;li&gt;Adaptable and flexible in various situations.&lt;/li&gt;
&lt;li&gt;Shows understanding and compassion.&lt;/li&gt;
&lt;li&gt;Strong interpersonal and communication skills.&lt;/li&gt;
&lt;li&gt;Puts customers at the forefront.&lt;/li&gt;
&lt;li&gt;Skilled in task prioritization.&lt;/li&gt;
&lt;li&gt;Manages time effectively.&lt;/li&gt;
&lt;li&gt;Pays great attention to detail.&lt;/li&gt;
&lt;li&gt;Maintains professionalism consistently.&lt;/li&gt;
&lt;li&gt;Works well under pressure.&lt;/li&gt;
&lt;li&gt;Proficient in Microsoft Office Tools.&lt;/li&gt;
&lt;li&gt;Excellent written and spoken skills in Maltese and English.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;What’s in it for you&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Internal training programs and skill development initiatives&lt;/li&gt;
&lt;li&gt;Support with training and professional development&lt;/li&gt;
&lt;li&gt;Employee referral bonus incentive&lt;/li&gt;
&lt;li&gt;Complimentary daily Lunch&lt;/li&gt;
&lt;li&gt;Staff and family discounts on hospital services and fees&lt;/li&gt;
&lt;li&gt;Staff Discounts on products and services from our subsidiaries&lt;/li&gt;
&lt;li&gt;State-of-the-art equipment and technology&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Join us for exceptional benefits and a positive work culture.&lt;/strong&gt;&lt;/p&gt;

Contact Centre Agent

&lt;p&gt;&lt;strong&gt;About Us&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Saint James Hospital Group, we bring over 25 years of healthcare expertise, known for our excellence, innovation, and advanced technology. Join our dynamic team that values collaboration, continuous learning, and personal growth.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Job Summary:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;As a Customer Care Agent, you will provide exceptional customer service, handle patient payments and invoicing, maintain accurate records, and assist with various departmental tasks as needed.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Responsibilities&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;· Create a real sense of welcome and best wishes on departure with all patients, families, visitors, and consultants by greeting customers in a friendly and professional manner at all times.&lt;/p&gt;
&lt;p&gt;· Be familiar with prices and policies  and be responsible for patient invoicing, payments, and disbursement.&lt;/p&gt;
&lt;p&gt;· Receive payments for miscellaneous services and hospital billings.&lt;/p&gt;
&lt;p&gt;· Monitor the &#039;Today Patient List&#039; daily and refer for collection any unpaid bills.&lt;/p&gt;
&lt;p&gt;· Reconcile agent cash float on completion of each shift and deposit accordingly.&lt;/p&gt;
&lt;p&gt;· Accurately register all patients arriving for appointments, ensuring details are correct and updated.&lt;/p&gt;
&lt;p&gt;· Answer and screen incoming telephone calls, actioning or redirecting appropriately.&lt;/p&gt;
&lt;p&gt;· Keeping and Replying to the mobile phone provided by the Companyon him/herself at all times&lt;/p&gt;
&lt;p&gt;· Maintain and record patient notifications and messages in an organised manner for future handover.&lt;/p&gt;
&lt;p&gt;· Thank clients and visitors for using services and request feedback on their experience.&lt;/p&gt;
&lt;p&gt;· Establish and maintain good communication with patients, visitors, and staff.&lt;/p&gt;
&lt;p&gt;· Admit and discharge patients through the hospital information system accurately.&lt;/p&gt;
&lt;p&gt;· Liaise with local and foreign insurance companies regarding admission clarifications and direct settlements, and also with the appropriate members of staff in case of emergencies&lt;/p&gt;
&lt;p&gt;· Carry out Reception and Liaison Office duties as required.&lt;/p&gt;
&lt;p&gt;· Follow and adhere to Data Protection and Hospital policies at all times.&lt;/p&gt;
&lt;p&gt;· Undertake additional duties as assigned by the immediate supervisor or management.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Required Skills and Attributes&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;· Multi-tasking and flexibility.&lt;/p&gt;
&lt;p&gt;· Excellent telephone manner and communication skills (both interdepartmental and intra-departmental).&lt;/p&gt;
&lt;p&gt;· Ability to prioritise and manage time effectively.&lt;/p&gt;
&lt;p&gt;· Excellent organisation skills and sharp attention to detail.&lt;/p&gt;
&lt;p&gt;· Professional attitude at all times and ability to work under pressure.&lt;/p&gt;
&lt;p&gt;· Proficient in the use of Microsoft Suite and hospital information systems.&lt;/p&gt;
&lt;p&gt;· Display a confident, warm, and caring approach to patient interaction.&lt;/p&gt;
&lt;p&gt;· Ensure strong communication,  and patient name use are constantly maintained.&lt;/p&gt;
&lt;p&gt;· Exercise a flexible approach to time management and prioritisation of patient requirements.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What’s in it for you&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Internal training programs and skill development initiatives&lt;/li&gt;
&lt;li&gt;Support with training and professional development&lt;/li&gt;
&lt;li&gt;Employee referral bonus incentive&lt;/li&gt;
&lt;li&gt;Complimentary daily Lunch&lt;/li&gt;
&lt;li&gt;Staff and family discounts on hospital services and fees&lt;/li&gt;
&lt;li&gt;Staff Discounts on products and services from our subsidiaries&lt;/li&gt;
&lt;li&gt;State-of-the-art equipment and technology&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Join us for exceptional benefits and a positive work culture.&lt;/strong&gt;&lt;/p&gt;

All Job Openings at Saint James Hospital